Overall Experience Reviews For Sport Clips Haircuts of La Mesa

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Wow they really dropped the ball this time . I usually love sports clips for it's online check in. I always do it ahead of time, this experience was just awful. I did what I always do, which is check in online. It said I was next so awesome! I don't have to wait which is why I love online check in. I show up while Joanna and Christina were working and there was only one person there. No big deal I'll just wait maybe they're on break or something. 15 min go by no one has called me up yet. Which makes online check in redundant! I just walked away I hate having to just sit there while I already checked in, it says I'm up next, and there's no other person there.

Reply from Sport Clips Haircuts of La Mesa :
Hi Ricardo, Thank you for taking the time to provide us with feedback about your poor experience with us. I will make sure our manager is aware of the situation for training in better customer service. You are important to us, I hope you will give us another try. Regards, Chris Formo - Team Leader

I was very disappointed in the hair cut I got today. The stylist who cut my hair was new and I could feel here shaking while she cut my hair which made me uneasy. I didn't really like the cut I got, but I didn't want to make her feel bad as I found out later she had just started @ sportclips. When I got the MVP treatment she soaked my back in the sink and was afraid to touch my head and face with any type of power like a massage should be. I could she her counting and keeping track of how many times she was doing things and she even commented when another stylist interrupted her that she had lost count. I take my haircuts very serious as it is a direct reflection of my hygiene, it my hair looks bad, then I look bad. If I go back I will request a different stylist. More money than I am willing to spend on just a haircut.

Reply from Sport Clips Haircuts of La Mesa :
Hi Clay, thank you for your survey and feedback. I am so sorry about your most recent visit. We do guarantee our haircuts. Please contact me at slkformo@att.net so I can help schedule a reservice, right away. I see that you have visited Joanna, in the past. Her clients love her, and I know you will be happy with Joanna, as well. I recommend that you use our online check-in service to request Joanna and check yourself in before you arrive. I look forward to helping schedule your reservice with Joanna or one of our other senior stylists. Chris Formo - Team Leader